Privacy Policy

At Gore Health, we are committed to protecting your privacy and handling your personal information with care, respect and confidentiality.

We collect personal and health information so we can provide safe, effective healthcare and communicate with you about your treatment and our services. Your information is only used for legitimate healthcare and administrative purposes and is managed in accordance with New Zealand privacy legislation.

What Information We Collect

Depending on the services you receive, we may collect information such as:

Your name and contact details
Date of birth and NHI number
Health and medical history
Appointment and treatment information
Payment and billing details
Information you provide through our website or online forms

How We Use Your Information

Your information may be used to:

Provide healthcare and treatment
Arrange appointments and referrals
Communicate with you about your care
Meet our legal and regulatory obligations
Improve our healthcare services
Process payments and administration

Sharing Your Information

Where appropriate and permitted by law, your information may be shared with healthcare professionals and organisations involved in your care, including Health New Zealand (Te Whatu Ora), specialists, laboratories and other authorised healthcare providers.

We will never sell your personal information.
As health providers we may collect directly and indirectly relevant health information, as well as share your information with other agencies as appropriate. medical.records@gorehealth.co.nz

Keeping Your Information Safe

We take appropriate steps to protect your personal and health information from unauthorised access, loss or misuse. Only authorised staff involved in your care or hospital operations have access to your information.

Accessing Your Information

You have the right to request access to your personal health information and to ask for corrections if you believe any information is inaccurate.

If you wish to request a copy of your medical records, please contact our Medical Records team.

Website Privacy

If you complete a contact form, subscribe to our Health News updates or submit information through our website, we will only use your information for the purpose for which it was provided.

Our website may collect anonymous website usage information to help us improve the performance and usability of our website.

If you have any questions about this Privacy Policy or believe your privacy has been affected, please contact us.

Gore Health
📞 03 209 3030

Or email us via our Contact page.