Gore Health Complaints and Compliments Procedure

Your feedback makes a difference and we want to hear what you think.

There are several ways you can do this:

By phone: Please call 03 209 3030 and ask for Karl Metzler, our CEO.

By email: karl.metzler@gorehealth.co.nz

In Person: Please call to make an appointment with Karl Metzler on 03 209 3030.

Anonymously: Request our Quality Satisfaction Survey, which is available at reception.

Mail:  Address your letter to Karl Metzler, c/- Gore Health, P O Box 274, Gore 9740

Form: Fill in the form below


If you have a complaint, please contact us immediately. The sooner we hear about it, the sooner we can respond. All complaints will be investigated quickly and thoroughly, making sure the rights of all those involved are respected. If action is necessary, it will be taken to improve the situation. 

For more information on our complaints process please read our Complaints Brochure available from our reception areas.

Submit a Complaint or Compliment